Frequently Asked Questions

What is your shipping Policy?

• Open edition prints and limited edition prints on paper are made to order and usually ship within 3-5 business days.
• Metal, canvas, and acrylic prints are made to order and usually ship within 10-12 business days.
• Original artwork ships via Fedex Art Shipping services and will ship within 5-7 business days. Original artwork can  be picked up if you are in the Minneapolis area.
• Handbags ship within 3-5 business days. 
• Handbags listed as made to order ship within 10-12 business days
• Custom handbags ship within 10-12 business days.
•  Shipment times for custom paintings vary depending on the project.

We charge our customers the current rates that are charged by FEDEX, UPS or USPS. To find the current rates go to www.ups.com, www.fedex.com or www.usps.com. We do not add handling or processing fees to the shipping charge.

What is your Policy on Returns/Exchanges/Refunds? 

• Returns are accepted within 14 days of purchase. Artwork and handbags must be in new condition.
• Recipient is responsible for all return shipping. You may want to insure your return; Urban Gypsy Design is not responsible for lost or misdirected returns.
• If you paid for your order by credit card, a credit will be issued once we receive the return.

Do You Ship Internationally?

Yes, we will ship your order USPS. If you have future questions about international shipping please contact Christina Hankins at urbangypsydesign@gmail.com. Customers are responsible for paying all duties, taxes, and other fees assessed by their country’s government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item.

How can I keep up with your new work?

If you want to see what's new in the studio and learn about upcoming events sign up for our newsletter!